A proven and experienced business executive, Belinda's career spans more than 20 years of senior leadership experience. A results-driven change management expert, her project portfolio includes international, multi-million dollar projects spanning the financial, government, engineering, healthcare, and IT industries. Belinda's focus is enabling organizations to grow, thrive, compete, and succeed, through the application of industrial and organizational psychological considerations within four key areas: Agility | Change | Innovation | Disruption (A.C.I.D). Belinda educates organizations about the value proposition of project management within their organizations, enabling them to accelerate the achievement of their strategic goals while improving their financial health. Leveraging her extensive project experience and knowledge of adult-learning theory concepts, Belinda has authored multiple project management courses for both instructor-led and online classes, as well as developed a full line of certification preparation materials, utilized by companies and PMI chapters in the US, Canada, and India. A sought-after speaker, Belinda travels extensively presenting at PMI chapter events and private business, civic, and government functions. More than 2,000 project managers have participated in her PMP certification prep classes and her passion for project management and for the development of skilled project managers is evident in her instructional capabilities. Belinda was the first woman in the world to achieve five of the Project Management Institute (PMI) credentials, currently holding six. Specialties: Industrial and organizational psychology, employee motivation and engagement, organizational development, strategic planning, customer service/loyalty, passionate leadership, passionate management, time strategies, project management fundamentals, Project Management PMP certification prep, human resource management, business writing, 1:1 coaching

Brandie Beane is a US Navy Veteran that is obsessed with customer service. Brandie started her customer service journey back in 2006 when she started working at Safeway. At Safeway, she learned how her actions directly impacted the way the customers responded. Understanding that in order to have a successful business, you must provide value to your consumers. Brandie joined the Navy and an elite group known as the Seabees. This is where she learned the CAN DO attitude and no matter what the mission called for it was imperative to have the CAN DO attitude. After 7 years, Brandie entered the corporate world at USAA. It was USAA that helped her realize that the CAN DO attitude is a perfect accompaniment to customer service. Brandie then teamed up with Belinda Goodrich, the leader in Project Management training, to be PM Learning Solutions’ Manager of Client Experience. Brandie has meticulously created her CAN DO business model to help organizations revamp their customer service programs by putting Service back into Customer Service. As part of the National Speaker’s Association, Brandie brings a powerful message of how every business can have CAN DO Customer Service.

Kim is a Licensed Massage Therapist, Reiki Master Teacher, and Certified EFT Practitioner.  Kim's message to you: Are you ready to transform your life? I'd love to help you navigate the way. Through the mind-body connection, energy healing, massage, nutrition, essential oils and so much more, I am in a place I could only have imagined and I want to share it with the world.  I have a special interest in providing general relaxation massage for stress reduction and am certified in Prenatal Massage. In addition to providing Swedish (relaxation) and Prenatal massage, I have also trained in neuromuscular technique (deep tissue) massage, sports massage and chair massage and will continue to train and learn new techniques to help all of you. Currently certified in cupping and gua sha.  I love seeing/feeling the stress and tension leave one's body. Whether it's Reiki or massage, providing someone with an hour of pure relaxation, rejuvenation and refocus fills my heart with great joy. 

Property and hospitality management expert, Elaine Simpson, the founder of Occupancy Solutions, is a world-renowned speaker, consultant, and trainer. Her excitement for speaking and helping others began at an early age. Elaine is an identical twin within a set of triplets, which gave her the drive and want to stand out from the pack. With this mentality, she can bring a crowd to their feet by giving them unique and energizing keynotes, workshops, and trainings. As an author and business owner, Elaine uses her 30 years of property management experience to help professionals with all their operational, training, marketing, and leasing/sales needs in the property management and hospitality industry. Elaine’s mission is to show property managers and their teams, the positive impact they have on sales, each other, and their organization. In addition to her years of experience, Elaine is a graduate of Wayne State University, member of the National Speaker’s Association, a certified John Maxwell Coach, Trainer, & Speaker and a National Apartment Association Education Institute facilitator. Additionally, she is the current treasurer of the National Speaker’s Association, Arizona Chapter, a Licensed Real Estate Broker in Michigan and Arizona and a Certified Senior Real Estate Specialist. To further her commitment to exemplary customer experience within the hospitality space, Elaine is the creator of the Echo Effect app. The Echo Effect is for travelers who want to have their hotel experience to be their home away from home.